SHIPPING & RETURNS

Last updated: October 28, 2026

Everything you need to know about getting ROONY to your door, and what happens if something goes wrong.

Shipping

Where we ship

We ship to addresses in the United States. We don't offer international shipping yet. If you're outside the US and want to stay caffeinated, email us and we'll see what we can do.

Processing time

Orders are dispatched within 1–2 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time and carriers

• Standard delivery usually takes 2–7 business days after dispatch.
• Orders of $40 or more ship via UPS. Orders under $40 ship via USPS.
• Delivery times are estimates, not guarantees. They can vary with the season, your location, the day of the week, weather and carrier delays.

You'll get a shipping confirmation email with tracking once your order is on its way.

Shipping costs

Shipping costs are calculated and shown at checkout before you pay.

Local pickup

We don't offer local pickup at the moment. Join our mailing list to hear first if that changes.

Delays and lost parcels

If your order is running late, tracking hasn't moved, or it shows as delivered but hasn't arrived, email us at hello@roony.world with your order number and we'll help sort it out with the carrier.

Returns & Refunds

Coffee is a food product, so once it leaves us we can't take it back and resell it. That shapes how returns and refunds work at ROONY.

Returns

We don't accept returns or offer refunds on coffee, unless your order arrives damaged or we sent you the wrong item.

Damaged or incorrect orders

If your order arrives damaged, or isn't what you ordered, email hello@roony.world within 7 days of delivery with:

• your order number, and
• a photo of the damaged item and its packaging (or of the item you received).

Once we've reviewed it, we'll send a replacement or refund the item to your original payment method, whichever you prefer. You won't need to send the item back.

Changes and cancellations

We get orders out the door quickly, so we're usually unable to change or cancel an order once it's placed. If you've made a mistake, contact us as soon as possible and we'll see what we can do. If we're able to cancel, you'll be refunded in full to your original payment method.

Refund timing

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

A copy of this policy

You're entitled to a written copy of this Refund Policy on request. Just email us.

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